Privacy policy

At DORNA MILAN, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described below.

Information We Collect

When you interact with DORNA MILAN, we may collect certain personal information including:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information
  • Order history
  • IP address and device/browser information
  • Website usage and browsing behavior

We collect this information when you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Contact customer support
  • Browse or interact with our website

How We Use Your Information

Your information is used to:

  • Process and deliver orders
  • Provide customer support
  • Improve website experience and functionality
  • Communicate updates related to orders or services
  • Send marketing emails, offers, and brand updates (only if opted in)
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations

We may also use analytics tools and cookies to better understand customer behavior and improve our services.

Payment Information

All payments made on DORNA MILAN are securely processed through trusted third-party payment gateways.

We do not store your complete debit/credit card details on our servers.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third-party service providers only where necessary for:

  • Payment processing
  • Shipping and logistics
  • Website analytics
  • Marketing and communication services
  • Fraud prevention and security

These partners are required to handle your data securely and only for the intended purpose.

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve site performance
  • Remember your preferences
  • Analyze traffic and browsing behavior
  • Personalize your shopping experience

You may disable cookies through your browser settings, though some parts of the website may not function properly.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, misuse, disclosure, or alteration.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request to:

  • Access or update your personal information
  • Correct inaccurate data
  • Withdraw marketing consent
  • Delete your account or personal information, subject to legal and operational requirements

To make any such request, please contact us at:

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external platforms.

We encourage users to review their respective privacy policies separately.

Children’s Privacy

DORNA MILAN is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

Policy Updates

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with the revised effective date.

Contact Us

For questions regarding this Privacy Policy or your personal information, please contact us at: care@dornamilan.com