At DORNA MILAN, we hope you love every piece you receive. If something is not quite right, our team is here to help.

Please read these conditions before placing an order. All requests are subject to approval and quality inspection.

1. Request window

• Raise your return or exchange request through Return Prime within 7 calendar days of delivery.
• Requests raised after 7 calendar days may not be accepted.
• Do not send anything back before your request is approved and return instructions are issued.

2. Item condition

For an item to qualify, it must be unused, unworn, unwashed, unaltered, odour-free and returned in its original condition with all tags and packaging intact. Items showing makeup, perfume, stains, damage or signs of wear are not eligible.

3. Limited Styles: exchange only

• Products marked Limited Drop or belonging to our Limited Drops collection are eligible for exchange only.
• Limited Styles are not eligible for a cash refund or store credit for change of mind, fit or style preference.
• One exchange may be requested across the catalogue, subject to stock availability and any applicable price difference.
• Exchange requests still require approval and must meet all item-condition requirements above.

4. Other eligible products

• Eligible non-limited products may be requested for a refund or exchanged across the catalogue, subject to approval, availability and these conditions.
• A ₹250 return processing fee applies to an approved return and is deducted from the refund issued.
• Where store credit is offered on an approved eligible return, it is valid for 6 months from the date of issue.

5. Refunds

• Approved refunds are processed only after the returned item is received and passes quality inspection.
• Refunds are issued to the original payment method within 7–10 business days after approval of the returned item.
• Shipping charges are non-refundable. Bank or payment-provider timelines may vary.

6. Damaged, defective or incorrect orders

Contact us within 48 hours of delivery with your order number, clear images or videos of the issue, and packaging images. These requests are reviewed separately from change-of-mind returns and exchanges.

7. Non-eligible items

• Worn, washed, altered, stained, perfumed or damaged items.
• Items without original tags or packaging.
• Customised or made-to-order pieces, gift cards, and products purchased during sale or promotional events, unless required otherwise by applicable law.

8. How to start

Start or manage your request through Return Prime using your order number. For help, contact care@dornamilan.com.