Terms of service

Welcome to DORNA MILAN.

These Terms of Service govern your use of our website, products, services, and all related interactions with DORNA MILAN (“we”, “our”, “us”).

By accessing or using our website, you agree to these Terms, along with our Privacy Policy and other policies referenced on the website. If you do not agree with these Terms, please do not use our Services.

1. Eligibility & Account Responsibility

By using our website, you confirm that:

  • You are at least 18 years old or accessing the website under parental supervision
  • The information provided by you is accurate and complete
  • You are responsible for maintaining the confidentiality of your account and login credentials

DORNA MILAN reserves the right to refuse service, terminate accounts, or cancel orders at our discretion if misuse, fraud, or suspicious activity is detected.

2. Product Information

We strive to display product colors, textures, and details as accurately as possible. However, actual product appearance may slightly vary due to:

  • Device screen settings
  • Photography lighting
  • Fabric texture and dye variations

As many of our products involve artisanal processes and conscious materials, slight irregularities may naturally occur and are not considered defects.

All product descriptions, pricing, and availability are subject to change without notice.

3. Orders & Acceptance

Placing an order on our website constitutes an offer to purchase.

All orders are subject to acceptance and availability. We reserve the right to:

  • Refuse or cancel orders
  • Limit quantities purchased
  • Request additional verification before processing an order

In case of cancellation from our end, any payment received will be refunded to the original payment method.

4. Pricing & Payments

All prices listed on the website are in INR (Indian Rupees) unless otherwise specified.

Prices are inclusive/exclusive of taxes as mentioned at checkout and may change without prior notice.

We accept payments through secure third-party payment gateways. DORNA MILAN does not store your complete payment card details.

5. Shipping & Delivery

Estimated delivery timelines are provided for convenience only and are not guaranteed.

Delays may occur due to:

  • Logistics disruptions
  • Weather conditions
  • High order volumes
  • Public holidays
  • Circumstances beyond our control

Once the order is shipped, the responsibility of delivery lies with the shipping partner.

6. Returns & Exchanges

Returns and exchanges are governed by our Return & Exchange Policy available on the website.

We reserve the right to deny returns that do not meet our policy conditions.

7. Intellectual Property

All content on this website — including logos, designs, graphics, images, text, videos, branding, and product designs — is the intellectual property of DORNA MILAN and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use may violate applicable intellectual property laws.

8. Third-Party Services

Our website may contain links to third-party platforms, payment gateways, or services.

We are not responsible for:

  • Third-party content
  • Privacy practices
  • Transactions conducted outside our website

Your interaction with third-party services is subject to their respective policies and terms.

9. User Conduct

You agree not to:

  • Use the website for unlawful purposes
  • Interfere with website security or functionality
  • Upload malicious code or spam
  • Copy or exploit website content without authorization
  • Misrepresent identity or provide false information

We reserve the right to suspend access for users violating these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, DORNA MILAN shall not be liable for:

  • Indirect or consequential damages
  • Loss of profits or data
  • Delays or interruptions in service
  • Errors, inaccuracies, or omissions on the website

All products and services are provided on an “as available” basis without warranties unless otherwise stated.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our Services, you consent to the collection and use of information as described in the Privacy Policy.

12. Changes to Terms

We may update or modify these Terms of Service at any time without prior notice.

Continued use of the website after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of New Delhi, India.

14. Contact Us

For any questions regarding these Terms, please contact us at: care@dornamilan.com

DORNA MILAN PVT. LTD.
Plot No. 177, Sector 69,
Noida, Uttar Pradesh 201301
GST - 09AAMCD0977C1ZJ